AAA truck battery was jumped by Towmark *X in p...
A AAA customer review by GetHuman user GetHuman-charlesm from December 2nd, 2017
Background on GetHuman-charlesm's case
GetHuman: GetHuman-charlesm - can you tell our other AAA customers when your case took place?
GetHuman-charlesm: Yes I can. It was late at night, on November 28th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-charlesm a list of common AAA problems)
GetHuman-charlesm: "Roadside Assistance" was why I was trying to call.
GetHuman-charlesm's review of AAA customer service
GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-charlesm: AAA truck battery was jumped by Towmark *X in past * weeks. Told it was a slow trickle, despite t...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-charlesm: AAA truck battery was jumped by Towmark *X in past * weeks. Told it was a slow trickle, despite the fact that it would require a battery jump after *-* days. Jumped again @ *pm last night and wouldn't crank at *am this morning.*I've been a faithful AAA member for over ** years, even using your travel services. This battery has a * year warranty, but I can't get warranty coverage despite the inconvenience and a letter from my mechanic confirming that the battery is bad.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
GetHuman-charlesm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-charlesm: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
GetHuman-charlesm: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
GetHuman-charlesm: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-charlesm taken from his AAA customer service problem that occurred on November 28th, 2017.