AAA: I called ****.***.**** on JUN * **** to ask wh...
A AAA customer review by GetHuman user ~SISI from November 27th, 2017
Background on ~SISI's case
GetHuman: ~SISI - can you tell our other AAA customers when your case took place?
~SISI: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~SISI a list of common AAA problems)
~SISI: "Change booking" was why I was trying to call.
~SISI's review of AAA customer service
GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SISI: I called ****.***.**** on JUN * **** to ask why they didn't take my Car Insurance payments yet(after * months). I did wait forever LISTENING THE ANOYING music they have over and over I got to go to run some errands I hand up after a life waiting some one answer the other side-line.. TERRIBLE OUTFUL "NO" CUSTOMER SERVICE YIAK !!!
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~SISI: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SISI: I'd give them a two out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~SISI: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~SISI: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SISI taken from his AAA customer service problem that occurred on November 19th, 2017.