AAA: Called for tow, explained circumstances exactly...

A AAA customer review by GetHuman user ~duped in San Jose from November 12th, 2017

Background on ~duped in San Jose's case

GetHuman: ~duped in San Jose - can you tell our other AAA customers when your case took place?
~duped in San Jose: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to AAA, and if so, how?
~duped in San Jose: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~duped in San Jose a list of common AAA problems)
~duped in San Jose: "Question About Membership" was why I was trying to call.

~duped in San Jose's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~duped in San Jose: Called for tow, explained circumstances exactly, went and waited at disabled car ** min longer than told on the phone. Then was told by driver I had to pay $** for a "commercial" tow because car was not registered, and was not being towed to a "repair shop" all of which I explained when I called for the tow. Next time.. I'll just lie like they did. I renewed my membership as I was driving to the disabled car. Insult to injury!
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~duped in San Jose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~duped in San Jose: I'd give them a two out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~duped in San Jose: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~duped in San Jose: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~duped in San Jose taken from his AAA customer service problem that occurred on November 7th, 2017.

AAA

2.59 of 5 stars | 96 reviews

~duped in San Jose's AAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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