AAA customer service is completely dissatisfyin...

A AAA customer review by GetHuman user ~Jazmine23tl from November 13th, 2017

Background on ~Jazmine23tl's case

GetHuman: ~Jazmine23tl - can you tell our other AAA customers when your case took place?
~Jazmine23tl: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to AAA, and if so, how?
~Jazmine23tl: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Jazmine23tl a list of common AAA problems)
~Jazmine23tl: "Make a booking" was why I was trying to call.

~Jazmine23tl's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jazmine23tl: AAA customer service is completely dissatisfying. It is my opinion that they are strictly out to collect their member premiums and have "regulations" set in place in order to not have to pay out for the services they offer. My husband is in the Marines and when I called, as his wife and POA, to take care of having our vehicle towed through his membership they insisted that he be there with the vehicle because that is their rule. **I further went on to explain that due to the fact that he is on active duty he cannot be present and they could not even extend the courtesy of allowing me, his wife, to take care of the matter in his absence while he protects the very country we live in. **The operator insisted that I take out a membership myself and PAY for the membership in order to continue with resolving our emergency. I have worked in customer service for many years and have never come across a company that would not extend a courtesy to the family of a man serving his country in an eme
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Jazmine23tl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jazmine23tl: I'd give them a three out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Jazmine23tl: For that I would say four out of five.
GetHuman: And finally- any advice for other AAA customers?
~Jazmine23tl: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jazmine23tl taken from his AAA customer service problem that occurred on November 7th, 2017.


2.59 of 5 stars | 96 reviews

~Jazmine23tl's AAA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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