AARP: I cancelled our policy at the end of the calend...

A AARP customer review by GetHuman user ~CAry Christie from November 26th, 2017

Background on ~CAry Christie 's case

GetHuman: ~CAry Christie - can you tell our other AARP customers when your case took place?
~CAry Christie : Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to AARP, and if so, how?
~CAry Christie : I used the 888-687-2277 number I found for on the GetHuman AARP customer phone number page I was on: AARP Customer Service Phone Number
GetHuman: And which of these common AARP customer issues best describes the reason you wanted to talk to them?
(Shows ~CAry Christie a list of common AARP problems)
~CAry Christie : "Update account information" was why I was trying to call.

~CAry Christie 's review of AARP customer service

GetHuman: So how would you sum up your experience for GetHuman's AARP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CAry Christie : I cancelled our policy at the end of the calendar year yet AARP keeps sending me billing. AARP claims to be an advocate of the elderly to help them but they bill them after products have been canceled and take customers money for services not rendered. This is a ploy to take serious advantage of the elderly.
GetHuman: Let's quantify your experience contacting AARP. On a scale of 1 to 5, how easy is it go get help on a AARP problem?
~CAry Christie : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CAry Christie : I'd give them a four out of five on communication.
GetHuman: And what about AARP's ability to quickly and effectively address your problem?
~CAry Christie : For that I would say five out of five.
GetHuman: And finally- any advice for other AARP customers?
~CAry Christie : Call them early in the day or late. Don't forget any personal or account information you might need for AARP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CAry Christie taken from his AARP customer service problem that occurred on November 24th, 2017.

AARP

4.21 of 5 stars | 107 reviews

~CAry Christie 's AARP Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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