AARP: This took * calls, the first was fine but disco...
A AARP customer review by GetHuman user GetHuman-109979 from November 24th, 2017
Background on GetHuman-109979's case
GetHuman: GetHuman-109979 - can you tell our other AARP customers when your case took place?
GetHuman-109979: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to AARP, and if so, how?
GetHuman: And which of these common AARP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-109979 a list of common AARP problems)
GetHuman-109979: "Membership issue" was why I was trying to call.
GetHuman-109979's review of AARP customer service
GetHuman: So how would you sum up your experience for GetHuman's AARP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-109979: This took * calls, the first was fine but disconnected without finishing the task, so communication bad score for hang-up. Getting taken off their junk mail list they say will take * to * weeks, and this is my second attempt since they had me under my maiden name too, so the low service score is for AARP bosses not the phone workers who were great.*Call the *** OUR AARP yourself, don't use the LUCY call me back application, it DID NOT WORK, AARP's call back machine didn't recognize me as human and said "sorry we couldn't reach you, please try again " like I was an answering machine .
GetHuman: Let's quantify your experience contacting AARP. On a scale of 1 to 5, how easy is it go get help on a AARP problem?
GetHuman-109979: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-109979: I'd give them a five out of five on communication.
GetHuman: And what about AARP's ability to quickly and effectively address your problem?
GetHuman-109979: For that I would say two out of five.
GetHuman: And finally- any advice for other AARP customers?
GetHuman-109979: Call them early in the day or late. Don't forget any personal or account information you might need for AARP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-109979 taken from his AARP customer service problem that occurred on November 18th, 2017.