ACN: I tried to use their Digital Phone Service. Co...
A ACN customer review by GetHuman user ~Fred Martin from November 2nd, 2017
Background on ~Fred Martin's case
GetHuman: ~Fred Martin - can you tell our other ACN customers when your case took place?
~Fred Martin: Yup. It was evening, on October 23rd.
GetHuman: Did you reach out to ACN, and if so, how?
GetHuman: And which of these common ACN customer issues best describes the reason you wanted to talk to them?
(Shows ~Fred Martin a list of common ACN problems)
~Fred Martin: "Update account information" was why I was trying to call.
~Fred Martin's review of ACN customer service
GetHuman: So how would you sum up your experience for GetHuman's ACN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fred Martin: I tried to use their Digital Phone Service. Couldn't get it to work. Am still being billed with threats to turn me over to Collection Agency and I have no e-mail address or way of contacting them although I have sent them registered letters.**I would not do business with them again on a bet. They make it really easy to sign up as a rep, but they don't tell you that you won't get paid unless you get bonus money until after the fact. They are a joke.
GetHuman: Let's quantify your experience contacting ACN. On a scale of 1 to 5, how easy is it go get help on a ACN problem?
~Fred Martin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fred Martin: I'd give them a five out of five on communication.
GetHuman: And what about ACN's ability to quickly and effectively address your problem?
~Fred Martin: For that I would say two out of five.
GetHuman: And finally- any advice for other ACN customers?
~Fred Martin: Call them early in the day or late. Don't forget any personal or account information you might need for ACN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fred Martin taken from his ACN customer service problem that occurred on October 23rd, 2017.