ACN: Thomas Becerra was so informative and helpful...
A ACN customer review by GetHuman user ~Myrubypearl from November 14th, 2017
Background on ~Myrubypearl 's case
GetHuman: ~Myrubypearl - can you tell our other ACN customers when your case took place?
~Myrubypearl : Yup. It was morning, on November 7th.
GetHuman: Did you reach out to ACN, and if so, how?
GetHuman: And which of these common ACN customer issues best describes the reason you wanted to talk to them?
(Shows ~Myrubypearl a list of common ACN problems)
~Myrubypearl : "Cancel service" was why I was trying to call.
~Myrubypearl 's review of ACN customer service
GetHuman: So how would you sum up your experience for GetHuman's ACN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Myrubypearl : Thomas Becerra was so informative and helpful . I am in the process of switching from TXU thanks to his customer service .
GetHuman: Let's quantify your experience contacting ACN. On a scale of 1 to 5, how easy is it go get help on a ACN problem?
~Myrubypearl : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Myrubypearl : I'd give them a five out of five on communication.
GetHuman: And what about ACN's ability to quickly and effectively address your problem?
~Myrubypearl : For that I would say four out of five.
GetHuman: And finally- any advice for other ACN customers?
~Myrubypearl : Call them early in the day or late. Don't forget any personal or account information you might need for ACN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Myrubypearl taken from his ACN customer service problem that occurred on November 7th, 2017.