AFLAC: Benefits not paid.Customer services quality poo...

A AFLAC customer review by GetHuman user GetHuman-432306 from November 26th, 2017

Background on GetHuman-432306's case

GetHuman: GetHuman-432306 - can you tell our other AFLAC customers when your case took place?
GetHuman-432306: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman-432306: I used the 800-992-3522 number I found for on the GetHuman AFLAC customer phone number page I was on: AFLAC Customer Service Phone Number
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432306 a list of common AFLAC problems)
GetHuman-432306: "Make/Chase a claim" was why I was trying to call.

GetHuman-432306's review of AFLAC customer service

GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432306: Benefits not paid.Customer services quality poor.Condescending attitudes when detailed explanation required.
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
GetHuman-432306: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432306: I'd give them a two out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
GetHuman-432306: For that I would say three out of five.
GetHuman: And finally- any advice for other AFLAC customers?
GetHuman-432306: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432306 taken from his AFLAC customer service problem that occurred on November 18th, 2017.

AFLAC

2.20 of 5 stars | 62 reviews

GetHuman-432306's AFLAC Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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