AFLAC: this **** *****!! I got a well check up, submit...

A AFLAC customer review by GetHuman user ~Jenny Belk from November 27th, 2017

Background on ~Jenny Belk's case

GetHuman: ~Jenny Belk - can you tell our other AFLAC customers when your case took place?
~Jenny Belk: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AFLAC, and if so, how?
~Jenny Belk: I used the 800-992-3522 number I found for on the GetHuman AFLAC customer phone number page I was on: AFLAC Customer Service Phone Number
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Jenny Belk a list of common AFLAC problems)
~Jenny Belk: "Overcharge/Strange charge" was why I was trying to call.

~Jenny Belk's review of AFLAC customer service

GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jenny Belk: this **** *****!! I got a well check up, submitted my claim and got denied due to not having aflac for a year!?! what kind of **** it that? When the rep was selling me this insurance they left that part out!! Now im stuck paying for this **** and i cant even use it!! AFLAC *****!!! Just another company getting over on people!! Dont we have enough of these kinds of companies?
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~Jenny Belk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jenny Belk: I'd give them a four out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~Jenny Belk: For that I would say three out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~Jenny Belk: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jenny Belk taken from his AFLAC customer service problem that occurred on November 22nd, 2017.

AFLAC

2.20 of 5 stars | 62 reviews

~Jenny Belk's AFLAC Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AFLAC, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AFLAC in any way.

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