AOL: * agents unable to connect me to REMOTE *site f...
A AOL customer review by GetHuman user ~Chick Carlton from November 10th, 2017
Background on ~Chick Carlton's case
GetHuman: ~Chick Carlton - can you tell our other AOL customers when your case took place?
~Chick Carlton: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Chick Carlton a list of common AOL problems)
~Chick Carlton: "Hacked Account" was why I was trying to call.
~Chick Carlton's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chick Carlton: * agents unable to connect me to REMOTE *site for browser problem. I need aol to email information but aol agents stated they could not trasmit that help. They told me everything wrong but could not resolve.*"Should I delete aol and download *.* again?
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Chick Carlton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chick Carlton: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Chick Carlton: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
~Chick Carlton: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chick Carlton taken from his AOL customer service problem that occurred on November 6th, 2017.