AOL: My email pages are totally unstable. If I'm try...
A AOL customer review by GetHuman user ~Smoothluver69 from November 26th, 2017
Background on ~Smoothluver69's case
GetHuman: ~Smoothluver69 - can you tell our other AOL customers when your case took place?
~Smoothluver69: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Smoothluver69 a list of common AOL problems)
~Smoothluver69: "Overcharge/Strange charge" was why I was trying to call.
~Smoothluver69's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Smoothluver69: My email pages are totally unstable. If I'm trying to look at an email the whole page jumps and shifts back to a higher place in the list. I can't access any emails more than two days ago. It just keeps loading and loading. When I try to write a message out it keeps freezing up completely and I have to reboot. Now I find out I can't even email for support. An email service with no email support??? I'm not gonna wait on hold for a half hour to tak to some dude in India who probably cant help me anyway.***** this ********. I'm dumping AOL. There's plenty of decent providers nowadays that are way more together than this ****.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Smoothluver69: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Smoothluver69: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Smoothluver69: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~Smoothluver69: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Smoothluver69 taken from his AOL customer service problem that occurred on November 24th, 2017.