AOL: about interesting articles that catch my eye. I...
A AOL customer review by GetHuman user ~Mr. Direct article Please from November 16th, 2017
Background on ~Mr. Direct article Please's case
GetHuman: ~Mr. Direct article Please - can you tell our other AOL customers when your case took place?
~Mr. Direct article Please: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Direct article Please a list of common AOL problems)
~Mr. Direct article Please: "Reset Password" was why I was trying to call.
~Mr. Direct article Please's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Direct article Please: about interesting articles that catch my eye. I work ** hours a day time is limited I clicked on the miley cirus shirt article I have to look at a slide show instead of the piece I wanted. I clicked on the McDonalds guy eating for ** years. For petes sake I just wanna see really quick and move on. it opens to a recipe page. I don't have time to navigate a half hour to look for the article which appears nowhere on the opening page. In Afghanistan working a lot of hours I would just like to see the ad that caught my eye. not fishing line hooked into a stream of things I don't care about. please atleast make a quick view option. I had about ** min before I have to go to sleep. I spent all of it trying to open the **** articles I wanted to see and still didn't see anthing or find out about the guy who eat mcdonalds for ** years please fix this im sure im not the only one frustrated with this. give me the option to see the slide show or see what you baited me to the subject with pic only.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Mr. Direct article Please: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Direct article Please: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Mr. Direct article Please: For that I would say one out of five.
GetHuman: And finally- any advice for other AOL customers?
~Mr. Direct article Please: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Direct article Please taken from his AOL customer service problem that occurred on November 6th, 2017.