AOL: can't seem to get help with an IMPORTANT PROBLE...
A AOL customer review by GetHuman user ~MARLENE SARDOFF from November 26th, 2017
Background on ~MARLENE SARDOFF's case
GetHuman: ~MARLENE SARDOFF - can you tell our other AOL customers when your case took place?
~MARLENE SARDOFF: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~MARLENE SARDOFF a list of common AOL problems)
~MARLENE SARDOFF: "Service problem" was why I was trying to call.
~MARLENE SARDOFF's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MARLENE SARDOFF: can't seem to get help with an IMPORTANT PROBLEM...told to call back at same number next week.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~MARLENE SARDOFF: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MARLENE SARDOFF: I'd give them a three out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~MARLENE SARDOFF: For that I would say four out of five.
GetHuman: And finally- any advice for other AOL customers?
~MARLENE SARDOFF: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MARLENE SARDOFF taken from his AOL customer service problem that occurred on November 21st, 2017.