AT&T Business: This is not ATT Business, this is residential...
A AT&T Business customer review by GetHuman user ~Ms Tracey from November 19th, 2017
Background on ~Ms Tracey's case
GetHuman: ~Ms Tracey - can you tell our other AT&T Business customers when your case took place?
~Ms Tracey: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms Tracey a list of common AT&T Business problems)
~Ms Tracey: "Update account information" was why I was trying to call.
~Ms Tracey's review of AT&T Business customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Tracey: This is not ATT Business, this is residential. Since the rept. did not know I I was not a residential customer until she got all of my information I had to be transferred to another division and tell the story all over again....
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~Ms Tracey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Tracey: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~Ms Tracey: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~Ms Tracey: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Tracey taken from his AT&T Business customer service problem that occurred on November 17th, 2017.