AT&T U-Verse: After being disconnected on * different calls a...
A AT&T U-Verse customer review by GetHuman user ~Allison Kerr from November 28th, 2017
Background on ~Allison Kerr's case
GetHuman: ~Allison Kerr - can you tell our other AT&T U-Verse customers when your case took place?
~Allison Kerr: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Allison Kerr: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~Allison Kerr a list of common AT&T U-Verse problems
~Allison Kerr: "Refund" was why I was trying to call.
~Allison Kerr's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Allison Kerr: After being disconnected on * different calls all being disconnected or dropped after being transferred * to * times. I finally got a person really helped me. This was over three months trying to get my service turned off, I had moved and wasn't living in the house. The cable was not working before I moved. Att U verse is not where I relocated to in Chattanooga. A Blessing. I never could use the internet because it would not take my password two times in a row. Call into customer service, always holding for more than a hour, Terrible service!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Allison Kerr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Allison Kerr: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Allison Kerr: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Allison Kerr: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Allison Kerr taken from his AT&T U-Verse customer service problem that occurred on November 19th, 2017.
2.27 of 5 stars | 450 reviewsAT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
~Allison Kerr's AT&T U-Verse Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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