AT&T U-Verse: I went with these services because the reps kno...

A AT&T U-Verse customer review by GetHuman user ~Disgusted customer from November 27th, 2017

Background on ~Disgusted customer's case

GetHuman: ~Disgusted customer - can you tell our other AT&T U-Verse customers when your case took place?
~Disgusted customer: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Disgusted customer: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted customer a list of common AT&T U-Verse problems)
~Disgusted customer: "Complaint" was why I was trying to call.

~Disgusted customer's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted customer: I went with these services because the reps know exactly what to say to make it all sound good until they receive their money!. Once that's done and they have your money they could care less! I have never dealt with so much ignorance and stupidity as I have dealt with using AT&T! I am going to cancel my services and they can take the cancellation fee and stick it! I work in customer service so I try to be understanding but it's very obvious that none of these idiots care! I've been asking for a bill to come by mail for months now and what do you know I still have yet to get one. You are a joke! The only reason I am writing a review is because your office is closed and I can't let you have my frustration but don't worry they will get that tomorrow! I'll be moving on to better services soon. They have not even offered to try and make things right! Pathetic!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Disgusted customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted customer: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Disgusted customer: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Disgusted customer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted customer taken from his AT&T U-Verse customer service problem that occurred on November 26th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~Disgusted customer's AT&T U-Verse Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T U-Verse, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T U-Verse in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!