AT&T U-Verse: This is an addition to my previous message abou...
A AT&T U-Verse customer review by GetHuman user ~juku1516 from November 19th, 2017
Background on ~juku1516's case
GetHuman: ~juku1516 - can you tell our other AT&T U-Verse customers when your case took place?
~juku1516: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~juku1516 a list of common AT&T U-Verse problems)
~juku1516: "Lost phone" was why I was trying to call.
~juku1516's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~juku1516: This is an addition to my previous message about AT&T's atrocious customer "service".....today I thought I'd give it ONE more try, and if nothing was forthcoming, I'd tell them I was cancelling my association with them. Amazingly, believe it or not, when I said that, I got a real person!!! Name was Chris, and he was actually helpful, polite, and finally....after a solid MONTH....fixed the problems. (At least things are working so far.....) By the way, the number I called was ***-***-****. Forget about ***-***-****. It's absolutely useless unless you enjoy being on hold indefinitely. So they've got themselves a reprieve....and Chris even said I'd get credit for the month I couldn't access my e-mail. I now have *** unanswered messages, most of which are junk......but that's not the point!!! Anyway, try the number I listed.....hope it works for you!!!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~juku1516: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~juku1516: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~juku1516: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~juku1516: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~juku1516 taken from his AT&T U-Verse customer service problem that occurred on November 11th, 2017.