AT&T Wireless Warranty Dept.: My galaxy s* active got over heated and burnt m...
A AT&T Wireless Warranty Dept. customer review by GetHuman user GetHuman25328 from December 5th, 2017
Background on GetHuman25328's case
GetHuman: GetHuman25328 - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
GetHuman25328: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman25328 a list of common AT&T Wireless Warranty Dept. problems)
GetHuman25328: "No update" was why I was trying to call.
GetHuman25328's review of AT&T Wireless Warranty Dept. customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman25328: My galaxy s* active got over heated and burnt my hand, I dropped in and the LED broke in the phone and the screen is completely black.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman25328: I was at the park today and it was not a hot day, I was taking pictures and my phone started getting really hot. I put it in my pocket and could feel the heat through my pants. I took the phone out and it burnt my hand, I dropped it in reaction and it fell on rocks and crocked the screen and LED. The screen wont turn on and is completely black.
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
GetHuman25328: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman25328: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
GetHuman25328: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
GetHuman25328: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman25328 taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 29th, 2017.