AT&T Wireless Warranty Dept.: The lady was nice and took troubleshooting meas...

A AT&T Wireless Warranty Dept. customer review by GetHuman user ~bostoncaller from November 26th, 2017

Background on ~bostoncaller's case

GetHuman: ~bostoncaller - can you tell our other AT&T Wireless Warranty Dept. customers when your case took place?
~bostoncaller: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AT&T Wireless Warranty Dept., and if so, how?
~bostoncaller: I used the 888-562-8662 number I found for on the GetHuman AT&T Wireless Warranty Dept. customer phone number page I was on: AT&T Wireless Warranty Dept. Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless Warranty Dept. customer issues best describes the reason you wanted to talk to them?
(Shows ~bostoncaller a list of common AT&T Wireless Warranty Dept. problems)
~bostoncaller: "Claim denied" was why I was trying to call.

~bostoncaller's review of AT&T Wireless Warranty Dept. customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless Warranty Dept. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bostoncaller: The lady was nice and took troubleshooting measures to help my ailing phone, but overall did not help resolve the problem. Will need to call back again....
GetHuman: Let's quantify your experience contacting AT&T Wireless Warranty Dept.. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless Warranty Dept. problem?
~bostoncaller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bostoncaller: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless Warranty Dept.'s ability to quickly and effectively address your problem?
~bostoncaller: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T Wireless Warranty Dept. customers?
~bostoncaller: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless Warranty Dept. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bostoncaller taken from his AT&T Wireless Warranty Dept. customer service problem that occurred on November 23rd, 2017.

AT&T Wireless Warranty Dept.

3.29 of 5 stars | 50 reviews

~bostoncaller's AT&T Wireless Warranty Dept. Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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