AT&T Wireless: Call center "associate" unfamiliar with bill an...

A AT&T Wireless customer review by GetHuman user ~Frank from November 15th, 2017

Background on ~Frank's case

GetHuman: ~Frank - can you tell our other AT&T Wireless customers when your case took place?
~Frank: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
~Frank: I used the 800-331-0500 number I found for on the GetHuman AT&T Wireless customer phone number page I was on: AT&T Wireless Customer Service Phone Number
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
Shows ~Frank a list of common AT&T Wireless problems
~Frank: "Overcharges on my account" was why I was trying to call.

~Frank's review of AT&T Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frank: Call center "associate" unfamiliar with bill and could not explain it to my satisfation, Her supervison knew even less and the manager was no better. I was told to go to the website. Finally found someone who understood billing and problem was resolved in minutes. Kudos to Justin Riley at Springfield,Il call center and to Dominic for directing him to me. Wish I could talk to someone in ATT corporate.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Frank: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frank: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Frank: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Frank: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frank taken from his AT&T Wireless customer service problem that occurred on November 11th, 2017.

AT&T Wireless

3.89 of 5 stars | 205 reviews
AT&T Wireless ReviewsAT&T Wireless's Phone NumberAll AT&T Wireless contact infoGeneral AT&T Wireless customer service info
~Frank's AT&T Wireless Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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