AT&T Wireless: Cons: Where do I begin? I live in Cincinnati, O...
A AT&T Wireless customer review by GetHuman user GetHuman-274738 from October 29th, 2017
Background on GetHuman-274738's case
GetHuman: GetHuman-274738 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-274738: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274738 a list of common AT&T Wireless problems)
GetHuman-274738: "Setup service" was why I was trying to call.
GetHuman-274738's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274738: Cons: Where do I begin? I live in Cincinnati, Ohio and am on my third new *G phone. I'm STILL having a lot of problems with dropped calls, poor voice quality with crackling and static, missed text and voice messages, network busy messages, unreliable *G**Summary: AT&T Wireless does not care about it's customers at all. Obviously, I'm not the only one who feels this way. I have called customer and tech support at least * times each and have gotten nowhere. They always submit a "trouble ticket" but yet nothing is ever fixed. It's either that or they blame my phone for the problems. They just don't want to spend any money or care enough to help you or to upgrade their crappy *G network. I have a ton of dropped calls everyday, terrible voice quality where there is crackling and static in the line when I make a call, network busy messages, text, voice, and picture messages that I don't receive for hours, if at all, and poor reception. A lot of times calls won't even connect and I hear dead
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-274738: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274738: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-274738: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-274738: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274738 taken from his AT&T Wireless customer service problem that occurred on October 23rd, 2017.