AT&T Wireless: First I spoke to grumpy Olga - who told me it w...
A AT&T Wireless customer review by GetHuman user ~Atlanta Organizer from November 26th, 2017
Background on ~Atlanta Organizer's case
GetHuman: ~Atlanta Organizer - can you tell our other AT&T Wireless customers when your case took place?
~Atlanta Organizer: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Atlanta Organizer a list of common AT&T Wireless problems)
~Atlanta Organizer: "Billing" was why I was trying to call.
~Atlanta Organizer's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Atlanta Organizer: First I spoke to grumpy Olga - who told me it was a bad idea to buy an iPhone from Apple and I would incur Buyers Remorse penalty. Called *nd time- a dear girl told me to turn off data on my phone to save money. huh? Could not receive phone messages or use Siri, etc Not good info! There has to be another number to call for real Customer Service.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Atlanta Organizer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Atlanta Organizer: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Atlanta Organizer: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Atlanta Organizer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Atlanta Organizer taken from his AT&T Wireless customer service problem that occurred on November 16th, 2017.