AT&T Wireless: My son has a go phone. I have been adding gift...
A AT&T Wireless customer review by GetHuman user ~Disappointed from October 27th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other AT&T Wireless customers when your case took place?
~Disappointed: Yes. It was morning, on October 22nd.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common AT&T Wireless problems)
~Disappointed: "Complaint" was why I was trying to call.
~Disappointed's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: My son has a go phone. I have been adding gift minutes to this phone for over a year. One time I made a typo on my credit card and since then have not been able to add minutes on line. Spent * hours on phone trying to get this straighten out and * trips to the service center (** minutes each) trying to get this corrented. He has spent * hour on the phone and made three trips to the service center. All this just to add prepaid minutes to his number. Worst communication and customer service I have ever seen. Every member of our family is considering doing away with not only all go phones, but mobile phones and land lines of A T & T because they are such poor communicators have cannot seem to correct what seems like a very simple problem.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his AT&T Wireless customer service problem that occurred on October 22nd, 2017.