AT&T Wireless: Spoke with Sarah @ AT&T first and explained the...
A AT&T Wireless customer review by GetHuman user ~Tide897 from November 21st, 2017
Background on ~Tide897's case
GetHuman: ~Tide897 - can you tell our other AT&T Wireless customers when your case took place?
~Tide897: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Tide897 a list of common AT&T Wireless problems)
~Tide897: "Update account information" was why I was trying to call.
~Tide897's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tide897: Spoke with Sarah @ AT&T first and explained the iMessage problem I was having between me and my daughter's phone. She took my issue to Apple CS while she kept me on hold for what only seemed like seconds. The great thing was that when Tina from Apple took over, it was seamless. I didn't have to re-explain everything including security info! In any case, problem was solved in short order.....very short order. Thank you!!
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Tide897: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tide897: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Tide897: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Tide897: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tide897 taken from his AT&T Wireless customer service problem that occurred on November 14th, 2017.