AT&T Wireless: Terrible overseas outsourced service. The reps...
A AT&T Wireless customer review by GetHuman user ~Jodie from November 12th, 2017
Background on ~Jodie's case
GetHuman: ~Jodie - can you tell our other AT&T Wireless customers when your case took place?
~Jodie: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Jodie a list of common AT&T Wireless problems)
~Jodie: "Setup service" was why I was trying to call.
~Jodie's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jodie: Terrible overseas outsourced service. The reps are rude and do nothing to help resolve the issue. They keep reading from their script and even though they said 'Thank you, madame' they are impolite and incompetent.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Jodie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jodie: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Jodie: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Jodie: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jodie taken from his AT&T Wireless customer service problem that occurred on November 11th, 2017.