AT&T Wireless: response from ATT "I don't know why that would...
A AT&T Wireless customer review by GetHuman user ~Kimme K from November 15th, 2017
Background on ~Kimme K's case
GetHuman: ~Kimme K - can you tell our other AT&T Wireless customers when your case took place?
~Kimme K: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimme K a list of common AT&T Wireless problems)
~Kimme K: "Billing" was why I was trying to call.
~Kimme K's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimme K: response from ATT "I don't know why that would be" "you SHOULD be able to" Why call if you cannot get answers. I need to upgrade a non contract phone and or return an * day old phone and buy the iphone * with contract. Apparently my non contract phone is not eligable. How is this possible? Why can't I return and buy a new phone and keep my Number? absurd Called x* same response in sales. if you add a line without contract you can upgrade to contract any time.
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~Kimme K: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimme K: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~Kimme K: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~Kimme K: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimme K taken from his AT&T Wireless customer service problem that occurred on November 13th, 2017.