AT&T: I am a new customer and set up a installation d...

A AT&T customer review by GetHuman user ~Jim from November 24th, 2017

Background on ~Jim's case

GetHuman: ~Jim - can you tell our other AT&T customers when your case took place?
~Jim: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
~Jim: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim a list of common AT&T problems)
~Jim: "Device Support" was why I was trying to call.

~Jim's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim: I am a new customer and set up a installation date which was confirmed with a call in many emails. My time was between *-**after waiting * hours you sent me a email saying my order was cancelled. I took off work and returned all of my cable boxes to cablevision. No one knew what was going on I guess you sent my account to Frontier they had no info on my account. I took off from work for nothing moved furniture for nothing and you completely waysted my timne. I cannot believe how unprofessional this process has been. They couldnt even give me a instalation time yet after I waited today. I cancelled my order and i hope I never have to do anything with your company again. I have about *** friends on facebook and i Know its not many but I will tell everyone of my experience with you
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Jim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Jim: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Jim: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim taken from his AT&T customer service problem that occurred on November 20th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~Jim's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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