I believe that everyone working at AT&T has the...
A AT&T customer review by GetHuman user GetHuman-103842 from November 25th, 2017
Background on GetHuman-103842's case
GetHuman: GetHuman-103842 - can you tell our other AT&T customers when your case took place?
GetHuman-103842: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-103842 a list of common AT&T problems)
GetHuman-103842: "Track an order" was why I was trying to call.
GetHuman-103842's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-103842: I believe that everyone working at AT&T has their head up their butts. On one could answer our questions and then they kept transferring us to different departments. I have called * times and still have a problem. This is pathetic. I will not do business with them ever again.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-103842: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-103842: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-103842: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-103842: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-103842 taken from his AT&T customer service problem that occurred on November 17th, 2017.