AT&T: Lisa Gullic helped us find a service that kept...
A AT&T customer review by GetHuman user GetHuman-309515 from November 21st, 2017
Background on GetHuman-309515's case
GetHuman: GetHuman-309515 - can you tell our other AT&T customers when your case took place?
GetHuman-309515: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309515 a list of common AT&T problems)
GetHuman-309515: "Cancel Service" was why I was trying to call.
GetHuman-309515's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309515: Lisa Gullic helped us find a service that kept us with ATT. She found us a family service that saved us a great deal of money and explained in detail the services vs out needs. She is a- plus as a representative, while the local retail office wanted us to sign up for a service costing almost twice as much with much more days service than we would ever need. Kudos to Lisa and to you all for hiring her. Mary Jo Misner.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-309515: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309515: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-309515: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-309515: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309515 taken from his AT&T customer service problem that occurred on November 15th, 2017.