AT&T: Made payment plan, att disconnected me after th...
A AT&T customer review by GetHuman user ~DANIJENKS from November 24th, 2017
Background on ~DANIJENKS 's case
GetHuman: ~DANIJENKS - can you tell our other AT&T customers when your case took place?
~DANIJENKS : Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~DANIJENKS a list of common AT&T problems)
~DANIJENKS : "Setup service" was why I was trying to call.
~DANIJENKS 's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DANIJENKS : Made payment plan, att disconnected me after they said they wouldn't. Kept telling me if I paid $***, it would be resolved...and it never was. Did the same thing for three weeks. That's $*** in one month and still no service!! And it was only Internet and home phone - I owed $***!! Kept getting passed from department to department and no one was very helpful. Two men were nice but no one resolved issue
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~DANIJENKS : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DANIJENKS : I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~DANIJENKS : For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~DANIJENKS : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DANIJENKS taken from his AT&T customer service problem that occurred on November 15th, 2017.