AT&T: My husband and I have a joint account but have...
A AT&T customer review by GetHuman user ~Gwynn from November 21st, 2017
Background on ~Gwynn's case
GetHuman: ~Gwynn - can you tell our other AT&T customers when your case took place?
~Gwynn: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwynn a list of common AT&T problems)
~Gwynn: "Dispute a Charge" was why I was trying to call.
~Gwynn's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwynn: My husband and I have a joint account but have been separated since November ****. I started a transfer of service for my iPhone *S and then my husband reported my iPhone as stolen. So it was cut off and blacklisted. I have the proof the phone was purchased by my company under my name from Fry's and shows I activated it under AT&T the same day it was purchased. Again******* MY NAME. MY COMPANY CARD with MY NAME. RECEIPT with matching IMEI number in MY NAME. Despite the fact the IMEI number on the receipt and the iPhone matches and despite that the receipt shows I personally activated it on AT&T, they absolutely refuse to unblacklist the phone. Effectively allowing my husband to steal property that does not belong to him while telling me they can't do anything about it.**This is supposed to be a feature that protects people from REAL thieves******* but it is actually allowing someone to steal from me and AT&T just shrugs and says "oh, well"?!?!?! So, not only did they used to benefit fi
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Gwynn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwynn: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Gwynn: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Gwynn: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwynn taken from his AT&T customer service problem that occurred on November 13th, 2017.