AT&T: Note: this is the number for the WIRELESS depar...
A AT&T customer review by GetHuman user ~Narsha from November 17th, 2017
Background on ~Narsha's case
GetHuman: ~Narsha - can you tell our other AT&T customers when your case took place?
~Narsha: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Narsha a list of common AT&T problems)
~Narsha: "Payment Arrangement" was why I was trying to call.
~Narsha's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Narsha: Note: this is the number for the WIRELESS department. If your call is about a landline or a business line, the rep will transfer you to the landline department where the wait is so much longer. The prompts are misleading because I ended up with the WIRELESS department even though I pressed the button for "every other matters (other than wireless)" which is the same button for "speak to a rep".
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Narsha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Narsha: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Narsha: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Narsha: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Narsha taken from his AT&T customer service problem that occurred on November 12th, 2017.