AT&T: She was very nice. Gave me some off my bill whi...
A AT&T customer review by GetHuman user ~RRohrback from November 17th, 2017
Background on ~RRohrback's case
GetHuman: ~RRohrback - can you tell our other AT&T customers when your case took place?
~RRohrback: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~RRohrback a list of common AT&T problems)
~RRohrback: "Payment Arrangement" was why I was trying to call.
~RRohrback's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RRohrback: She was very nice. Gave me some off my bill while I have to wait for new phone. Still angry that a new phone could not be given me at Best Buy. I have paid for the protection plan, and am getting a refurbished phone, not new. Plus they made me go to two different stores and still no loaner phone available. Very upset that * hours of my time was wasted, but the phone lady was understanding, and did what she could.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~RRohrback: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RRohrback: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~RRohrback: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~RRohrback: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RRohrback taken from his AT&T customer service problem that occurred on November 13th, 2017.