AT&T: Signed up for Direct TV and U-verse Phone*Inter...

A AT&T customer review by GetHuman user ~U-ped by U-verse from November 26th, 2017

Background on ~U-ped by U-verse's case

GetHuman: ~U-ped by U-verse - can you tell our other AT&T customers when your case took place?
~U-ped by U-verse: Yes. It was late at night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~U-ped by U-verse: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~U-ped by U-verse a list of common AT&T problems)
~U-ped by U-verse: "Change plan" was why I was trying to call.

~U-ped by U-verse's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~U-ped by U-verse: Signed up for Direct TV and U-verse Phone*Internet bundle package, with the self-install option (meaning I would hook up the wireless modem myself. Direct TV install perfect. I installed U-verse equipment and no internet. Called tech support. Scheduled Service tech for * days later. I have one jack for phone*internet. Phone worked fine, internet didn't. Tech had to call in *nd tech to help. Took apart jack, got internet working and said I now didn't have phone service. I asked why and said that's the only jack in this house for phone. They said phone wasn't on the order. Gave me a * to call. Left without replacing jack cover. Now had internet and no phone. Called and got transferred ** times over *.* hrs time, repeating the story each time. **th person figured out phone service hadn't been on original U-verse order. Ordered phone service. I wanted my original phone number. She ordered that too & scheduled service tech visit. Waited * more week. Tech came out, said I already had phone
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~U-ped by U-verse: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~U-ped by U-verse: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~U-ped by U-verse: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~U-ped by U-verse: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~U-ped by U-verse taken from his AT&T customer service problem that occurred on November 19th, 2017.


2.20 of 5 stars | 1151 reviews

~U-ped by U-verse's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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