AT&T: The absolute wort customer experience ever!!! I...
A AT&T customer review by GetHuman user GetHuman-369380 from November 20th, 2017
Background on GetHuman-369380's case
GetHuman: GetHuman-369380 - can you tell our other AT&T customers when your case took place?
GetHuman-369380: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369380 a list of common AT&T problems)
GetHuman-369380: "Technical support" was why I was trying to call.
GetHuman-369380's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369380: The absolute wort customer experience ever!!! Install dates are not gauranteed!! Within the day from ordering service, they moved my install to a day i have to work. When i explained my displeasure, their resolution was call the morning of the day you wanted to see if someone canceled. Only company i have delt with that wouldnt offer a penny for the incovienance. Had no problem with me canceling before the install. Clearly they dont care about their customers.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-369380: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369380: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-369380: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-369380: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369380 taken from his AT&T customer service problem that occurred on November 13th, 2017.