AT&T: The young lady spoke perfect English. When you...
A AT&T customer review by GetHuman user GetHuman-167118 from November 25th, 2017
Background on GetHuman-167118's case
GetHuman: GetHuman-167118 - can you tell our other AT&T customers when your case took place?
GetHuman-167118: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-167118 a list of common AT&T problems)
GetHuman-167118: "Dispute a Charge" was why I was trying to call.
GetHuman-167118's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-167118: The young lady spoke perfect English. When you are nice to customer service... then they are very nice in return and if someone has an accent... you just try to understand them in a friendly way.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-167118: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-167118: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-167118: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-167118: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-167118 taken from his AT&T customer service problem that occurred on November 18th, 2017.