AT&T: They still say I owe them $***., but I paid my...
A AT&T customer review by GetHuman user ~Patti from November 21st, 2017
Background on ~Patti's case
GetHuman: ~Patti - can you tell our other AT&T customers when your case took place?
~Patti: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Patti a list of common AT&T problems)
~Patti: "Payment Arrangement" was why I was trying to call.
~Patti's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patti: They still say I owe them $***., but I paid my final bill in December of ****! My * has been disconnected for * months! Nobody knows what the other is doing, & every time I call, I get a different story with a different amount I owe! Not paying them another penney!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Patti: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patti: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Patti: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Patti: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patti taken from his AT&T customer service problem that occurred on November 14th, 2017.