AT&T: This is ridiculous. All I need is a tech to com...

A AT&T customer review by GetHuman user ~Taylor from November 28th, 2017

Background on ~Taylor's case

GetHuman: ~Taylor - can you tell our other AT&T customers when your case took place?
~Taylor: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
~Taylor: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Taylor a list of common AT&T problems)
~Taylor: "Account access" was why I was trying to call.

~Taylor's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taylor: This is ridiculous. All I need is a tech to come out here. I called last week after waiting over an hour and they told me someone would call to set up an appointment. No one has yet to call so im back on the phone wating again. TERRIBLE!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Taylor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taylor: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Taylor: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Taylor: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taylor taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~Taylor's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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