AT&T: This was a much better experience than my previ...
A AT&T customer review by GetHuman user ~T-Rex from November 20th, 2017
Background on ~T-Rex's case
GetHuman: ~T-Rex - can you tell our other AT&T customers when your case took place?
~T-Rex: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~T-Rex a list of common AT&T problems)
~T-Rex: "Account access" was why I was trying to call.
~T-Rex's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T-Rex: This was a much better experience than my previous * calls to AT&T. I had definitely been talking to tech support in another country and they were not helpful at all. No amount of please ma'am and thank you ma'am made up for their inability to help me with my request. I was happy with the service I received with this number.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~T-Rex: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T-Rex: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~T-Rex: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~T-Rex: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T-Rex taken from his AT&T customer service problem that occurred on November 11th, 2017.