AT&T: WORST EXECUTIVE CUSTOMER SERVICE IVE EVER EXPER...
A AT&T customer review by GetHuman user ~Disgusted from November 26th, 2017
Background on ~Disgusted 's case
GetHuman: ~Disgusted - can you tell our other AT&T customers when your case took place?
~Disgusted : Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted a list of common AT&T problems)
~Disgusted : "Payment Arrangement" was why I was trying to call.
~Disgusted 's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted : WORST EXECUTIVE CUSTOMER SERVICE IVE EVER EXPERIENCED ANYWHERE. GEORGE WAS RUDE AND NOT ACCOMODATING AND PAT OR BARBARA, WHATEVER NAME SHE CHOOSES TO USE IS MORE THAN AWFUL.*I'M CONTACTING MY MAJOR NETWORK SOURCE TO RUN A PIECE ON HOW ATT*UVERSE GIVES THEIR CUSTOMERS SO MUCH TROUBLE ABOUT LEAVING THAT EVENTUALLY THE CUSTOMER CHOOSES NOT TO FIGHT ANY LONGER AND JUST PAYS THE OUTRAGEOUS MONTHLY BILL. ATT*UVERSE END GAME IS TO MAKE SURE TO WEAR THE CUSTOMER DOWN!!! ESYTHE ELDERLY. GET READY FOR YOUR NATIONAL SPOTLIGHT WITH ANYTHING BUT POSITIVE FEEDBACK!!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Disgusted : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted : I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Disgusted : For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Disgusted : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted taken from his AT&T customer service problem that occurred on November 23rd, 2017.