AT&T: i called about an email problem. woman named ta...

A AT&T customer review by GetHuman user ~bob haring from November 24th, 2017

Background on ~bob haring's case

GetHuman: ~bob haring - can you tell our other AT&T customers when your case took place?
~bob haring: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
~bob haring: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~bob haring a list of common AT&T problems)
~bob haring: "Service problem" was why I was trying to call.

~bob haring's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob haring: i called about an email problem. woman named tanya called on home and cell phone. wife answered home and was told tanya would call back. message left on cell said to call and gave number. i called that number promptly and got message mailbox was full and to call another number. typical at&t problem solving. bob haring
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~bob haring: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob haring: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~bob haring: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~bob haring: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob haring taken from his AT&T customer service problem that occurred on November 21st, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~bob haring's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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