AT&T: long wait to talk to rep, then couldn't underst...

A AT&T customer review by GetHuman user ~farky from November 24th, 2017

Background on ~farky's case

GetHuman: ~farky - can you tell our other AT&T customers when your case took place?
~farky: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
~farky: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~farky a list of common AT&T problems)
~farky: "Lost phone" was why I was trying to call.

~farky's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~farky: long wait to talk to rep, then couldn't understand rep, what I was told re: my customer service fix never happened which showed up on next bill, now looking at sme problem as b**, no follow through or up except rcvd mail query that if *they* didn't receive any comments from me within next ** days problem would be considered resolved, all this b** my bill would be sent, RIGHT. as of now, problem still exists, & *they* still have authority to auto-debit my checkbook
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~farky: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~farky: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~farky: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~farky: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~farky taken from his AT&T customer service problem that occurred on November 15th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~farky's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!