AVG Antivirus and Security: Called to cancel automatic card charge for an A...
A AVG Antivirus and Security customer review by GetHuman user ~PB2015 from November 25th, 2017
Background on ~PB2015's case
GetHuman: ~PB2015 - can you tell our other AVG Antivirus and Security customers when your case took place?
~PB2015: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to AVG Antivirus and Security, and if so, how?
GetHuman: And which of these common AVG Antivirus and Security customer issues best describes the reason you wanted to talk to them?
(Shows ~PB2015 a list of common AVG Antivirus and Security problems)
~PB2015: "Overcharge/Strange charge" was why I was trying to contact.
~PB2015's review of AVG Antivirus and Security customer service
GetHuman: So how would you sum up your experience for GetHuman's AVG Antivirus and Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PB2015: Called to cancel automatic card charge for an AVG product. Message said "Please stay on the line while we connect you to a Consultant." Spoke with Hagen. He was professional, polite, and helpful. He verified account information, and cancelled the automatic payment.
GetHuman: Let's quantify your experience contacting AVG Antivirus and Security. On a scale of 1 to 5, how easy is it go get help on a AVG Antivirus and Security problem?
~PB2015: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PB2015: I'd give them a one out of five on communication.
GetHuman: And what about AVG Antivirus and Security's ability to quickly and effectively address your problem?
~PB2015: For that I would say four out of five.
GetHuman: And finally- any advice for other AVG Antivirus and Security customers?
~PB2015: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AVG Antivirus and Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PB2015 taken from his AVG Antivirus and Security customer service problem that occurred on November 23rd, 2017.