AVG Antivirus and Security: I received excellent service.It is hard for me...

A AVG Antivirus and Security customer review by GetHuman user ~Robert C Johns JR from November 22nd, 2017

Background on ~Robert C Johns JR's case

GetHuman: ~Robert C Johns JR - can you tell our other AVG Antivirus and Security customers when your case took place?
~Robert C Johns JR: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to AVG Antivirus and Security, and if so, how?
~Robert C Johns JR: I used a help page I found on the GetHuman AVG Antivirus and Security customer service contact info page: Contact AVG Antivirus and Security Customer Service
GetHuman: And which of these common AVG Antivirus and Security customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert C Johns JR a list of common AVG Antivirus and Security problems)
~Robert C Johns JR: "Technical support" was why I was trying to contact.

~Robert C Johns JR's review of AVG Antivirus and Security customer service

GetHuman: So how would you sum up your experience for GetHuman's AVG Antivirus and Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert C Johns JR: I received excellent service.It is hard for me to hear even with my hearing device,but he helped me a lot.He was very patient with me.
GetHuman: Let's quantify your experience contacting AVG Antivirus and Security. On a scale of 1 to 5, how easy is it go get help on a AVG Antivirus and Security problem?
~Robert C Johns JR: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert C Johns JR: I'd give them a one out of five on communication.
GetHuman: And what about AVG Antivirus and Security's ability to quickly and effectively address your problem?
~Robert C Johns JR: For that I would say one out of five.
GetHuman: And finally- any advice for other AVG Antivirus and Security customers?
~Robert C Johns JR: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AVG Antivirus and Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert C Johns JR taken from his AVG Antivirus and Security customer service problem that occurred on November 12th, 2017.

AVG Antivirus and Security

2.13 of 5 stars | 54 reviews

~Robert C Johns JR's AVG Antivirus and Security Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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