AVG Antivirus and Security: Tried to get a refund for a client who had felt...
A AVG Antivirus and Security customer review by GetHuman user ~Krebbin from November 15th, 2017
Background on ~Krebbin's case
GetHuman: ~Krebbin - can you tell our other AVG Antivirus and Security customers when your case took place?
~Krebbin: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to AVG Antivirus and Security, and if so, how?
GetHuman: And which of these common AVG Antivirus and Security customer issues best describes the reason you wanted to talk to them?
(Shows ~Krebbin a list of common AVG Antivirus and Security problems)
~Krebbin: "Cancel order" was why I was trying to contact.
~Krebbin's review of AVG Antivirus and Security customer service
GetHuman: So how would you sum up your experience for GetHuman's AVG Antivirus and Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Krebbin: Tried to get a refund for a client who had felt she had no option but to buy when the trial expired. Spent half an hour on message line with VIVID G (yes that's what they call themselves). They knew at the start it was bought via Trialpay.com and she wanted a refund, but kept suggesting she install the product key, which she has never used. Complete waste of time, as at the end VIVID (!!!!) daid she had to get the refund from Trialpay. They do not have a phone number in the UK. All round - AVG were ********* today.
GetHuman: Let's quantify your experience contacting AVG Antivirus and Security. On a scale of 1 to 5, how easy is it go get help on a AVG Antivirus and Security problem?
~Krebbin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Krebbin: I'd give them a four out of five on communication.
GetHuman: And what about AVG Antivirus and Security's ability to quickly and effectively address your problem?
~Krebbin: For that I would say five out of five.
GetHuman: And finally- any advice for other AVG Antivirus and Security customers?
~Krebbin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AVG Antivirus and Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Krebbin taken from his AVG Antivirus and Security customer service problem that occurred on November 7th, 2017.