AXA Insurance: Just seen my phone bill!! Over ***£* in call ch...
A AXA Insurance customer review by GetHuman user GetHuman-16926 from November 26th, 2017
Background on GetHuman-16926's case
GetHuman: GetHuman-16926 - can you tell our other AXA Insurance customers when your case took place?
GetHuman-16926: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to AXA Insurance, and if so, how?
GetHuman: And which of these common AXA Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16926 a list of common AXA Insurance problems)
GetHuman-16926: "Update account information" was why I was trying to call.
GetHuman-16926's review of AXA Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AXA Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16926: Just seen my phone bill!! Over ***£* in call charges to buy my new car insurance from AXA. What a way to treat new customers. *My other policies with M&S and OneCall charge nothing to phone on standard numbers. Save yourself a few bob from day one. Don't call AXA!!
GetHuman: Let's quantify your experience contacting AXA Insurance. On a scale of 1 to 5, how easy is it go get help on a AXA Insurance problem?
GetHuman-16926: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16926: I'd give them a five out of five on communication.
GetHuman: And what about AXA Insurance's ability to quickly and effectively address your problem?
GetHuman-16926: For that I would say five out of five.
GetHuman: And finally- any advice for other AXA Insurance customers?
GetHuman-16926: Call them early in the day or late. Don't forget any personal or account information you might need for AXA Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16926 taken from his AXA Insurance customer service problem that occurred on November 19th, 2017.
AXA Insurance
3.00 of 5 stars | 8 reviews
GetHuman-16926's AXA Insurance Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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