AXA Insurance: brilliant service but just got a surprise when...
A AXA Insurance customer review by GetHuman user ~mad about bikes from November 18th, 2017
Background on ~mad about bikes 's case
GetHuman: ~mad about bikes - can you tell our other AXA Insurance customers when your case took place?
~mad about bikes : Yes. It was evening, on November 16th.
GetHuman: Did you reach out to AXA Insurance, and if so, how?
GetHuman: And which of these common AXA Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~mad about bikes a list of common AXA Insurance problems)
~mad about bikes : "Get insurance" was why I was trying to call.
~mad about bikes 's review of AXA Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AXA Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad about bikes : brilliant service but just got a surprise when opening my phone bill ***£* for **mins but managed to save ***£* off my car insurance :-)
GetHuman: Let's quantify your experience contacting AXA Insurance. On a scale of 1 to 5, how easy is it go get help on a AXA Insurance problem?
~mad about bikes : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad about bikes : I'd give them a two out of five on communication.
GetHuman: And what about AXA Insurance's ability to quickly and effectively address your problem?
~mad about bikes : For that I would say three out of five.
GetHuman: And finally- any advice for other AXA Insurance customers?
~mad about bikes : Call them early in the day or late. Don't forget any personal or account information you might need for AXA Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad about bikes taken from his AXA Insurance customer service problem that occurred on November 16th, 2017.
AXA Insurance
3.00 of 5 stars | 8 reviews
~mad about bikes 's AXA Insurance Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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