AXA Insurance: Some changes to my policy cost me ***£** in cal...
A AXA Insurance customer review by GetHuman user ~alycat from November 19th, 2017
Background on ~alycat's case
GetHuman: ~alycat - can you tell our other AXA Insurance customers when your case took place?
~alycat: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to AXA Insurance, and if so, how?
GetHuman: And which of these common AXA Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~alycat a list of common AXA Insurance problems)
~alycat: "Make/Chase a claim" was why I was trying to call.
~alycat's review of AXA Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's AXA Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alycat: Some changes to my policy cost me ***£** in call charges!!In end I hung off and then they rang me back! Always ask for them to call back!Ridiculously high charges on the **** number!!
GetHuman: Let's quantify your experience contacting AXA Insurance. On a scale of 1 to 5, how easy is it go get help on a AXA Insurance problem?
~alycat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alycat: I'd give them a three out of five on communication.
GetHuman: And what about AXA Insurance's ability to quickly and effectively address your problem?
~alycat: For that I would say two out of five.
GetHuman: And finally- any advice for other AXA Insurance customers?
~alycat: Call them early in the day or late. Don't forget any personal or account information you might need for AXA Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alycat taken from his AXA Insurance customer service problem that occurred on November 16th, 2017.
AXA Insurance
3.00 of 5 stars | 8 reviews
~alycat's AXA Insurance Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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