Aaron's: My mother purchased a bed from Aarons, about...
A Aaron's customer review by GetHuman user ~Larila from November 18th, 2017
Background on ~Larila's case
GetHuman: ~Larila - can you tell our other Aaron's customers when your case took place?
~Larila: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Aaron's, and if so, how?
GetHuman: And which of these common Aaron's customer issues best describes the reason you wanted to talk to them?
(Shows ~Larila a list of common Aaron's problems)
~Larila: "Make a purchase" was why I was trying to call.
~Larila's review of Aaron's customer service
GetHuman: So how would you sum up your experience for GetHuman's Aaron's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larila: My mother purchased a bed from Aarons, about * day's later she got another bed and wanted to return the one from Aarons. She had called them to pick the bed up, and three weeks later they have still not picked the bed up. She has gone up to the store and spoken with the manager of the store, and they kept giving her the run-around and lying to her. They still have not picked up the bed.
GetHuman: Let's quantify your experience contacting Aaron's. On a scale of 1 to 5, how easy is it go get help on a Aaron's problem?
~Larila: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larila: I'd give them a three out of five on communication.
GetHuman: And what about Aaron's's ability to quickly and effectively address your problem?
~Larila: For that I would say one out of five.
GetHuman: And finally- any advice for other Aaron's customers?
~Larila: Call them early in the day or late. Don't forget any personal or account information you might need for Aaron's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larila taken from his Aaron's customer service problem that occurred on November 13th, 2017.